Referral terms & conditions

f we ever need to send an engineer to your home, either to check a fault, do some repairs, or replace a meter, we want you to feel safe and in control. All of our engineers will introduce themselves and give you the following information: Which company they’re from Proof of their identity Their name and ID number Their ID number shows: The name of their organisation A colour photo of the engineer Their name We sometimes use companies such as National Grid and TMA to carry out meter repairs, readings, and installations, so don’t be surprised if their name appears on their ID.